If you’re like me, you know it’s good to ask questions if we don’t know or are unsure. After all, there can be repercussions if we assume and make a mistake.
But sometimes you feel like a real duffer for asking questions all the time. Especially if you’re the newbie on the floor and you don’t want to be a bother because everyone’s super busy.
Firstly, let me say – you’re not a bother. And if people are bothered – well that’s on them.
As a new kid on the block, you need information, reassurance and clarification from your team. We all need this from time to time, whether we have just started a new rotation, or a complex situation to bounce ideas off with someone.
Your manager, your educators, and colleagues EXPECT you to be asking questions. If you’re not, this can be a warning for your educators to check in with you and ensure you’re escalating appropriately.
Here’s how I approach asking for help.
- Think about the solution before asking. First, check the hospital policy, then try to think about your next steps.
- Find someone to ask. If there’s no approachable colleagues or educators around, seek out your in-charge.
- Ask your question by providing quick context, present your thoughts on a solution, then ask for their advice. For example:
Hey Mandy, my day 2 post-op patient in bed 6 is hypertensive, BP 98/52, I double checked it manually and documented this. They’re currently asymptomatic and not in MET call criteria. My plan is to check obs again in half an hour and if anything changes escalate to the ANUM. Is there anything you would do differently or anything I have forgotten?Hey Abra, I have three competing urgent tasks, can I double check which one I should focus on first just to avoid getting a bit overwhelmed? [Explain your plan of next steps] Is there anything you would do differently or anything I have forgotten? I’d love your advice.Hi Syd, we haven’t met yet I am a grad, can I ask your advice quickly about something? This the situation [describe situation], the policy says to do [cite policy], however, I was a bit confused with [insert]. My plan is this [insert plans]. What would you do differently? - Thank them for their time/wisdom/advice. It will put you in good stead for the next time you need to ask something.
It helps foster your critical thinking when you add solutions to your questions. Plus, your colleagues are likely to be more receptive to help as you’re reflecting on your practice. Of course, there’s times you’ll have no idea or you’re struggling and need help. That’s ok too.
Whatever the situation you are in, just know you’re a valued part of the team and we all need support and wisdom from our colleagues. It’s up to all of us to lift those around us and help a comrade out. So, keep asking away, my friend!
